SHIPPING AND DELIVERY POLICY

Waterboys Australia PTY LTD offers free shipping within Australia for orders of 2 cartons or more (after any discount coupons applied).

Deliveries cannot be made on weekends and public holidays. We use courier services for deliveries within Australia. We suggest that you have your order delivered to an address where someone will be available during business hours. If possible, our couriers will try and get a signature for the delivery of your order.

Our couriers are authorised to leave the goods in a safe location if nobody is available to receive the goods. If nobody is available when goods are delivered then they will be left in a safe place at your premises (e.g. near your front door or hidden behind a bin) and then the couriers might leave a card under your door telling you where the goods are.

A delivery location is deemed unsafe if:

  • There is no sheltered area to leave the goods away from public view
  • There is no access to the building, unit or apartment or no suitable place to leave the delivery

If a safe location cannot be found, then the courier will contact you by phone to attempt delivery next business day.

Please note any specific delivery requirements in the ‘Order notes’ field on our Checkout page. If you have a safe place you would like us to leave the goods, then please specify when checking out. Delivery instructions cannot be specific delivery times. Orders cannot be delivered to PO boxes.

Delivery Times (estimates only):
Sydney Metro – 1 to 3 working days
Melbourne and Brisbane Metro – 1 to 4 working days
Other Metro areas and Rural areas – 4 to 14 working days

We cannot guarantee an exact delivery time. Delivery time will be dependent on the individual delivery driver’s schedule and your delivery address.

If we are unable to dispatch your order for any reason, we will notify you as soon as possible and in any case within 5 business days.

International

We are unable to send small orders to international addresses. However if you are interested in stocking Pride Water, or would like more information regarding wholesale pricing, then please contact us and one of our Account Managers will get back to you.

HOW WE HELP

Fast shipping

When you purchase Pride water you will be sure of a fast delivery.

Locally sourced

Pride water is proudly Australian made and owned. From the bottles, packaging, bottle caps, and of course the pristine natural spring water, is sourced right here in Australia.

Partnering with you

With the capacity to produce 200,000 bottles of premium water daily, Pride can supply from small home orders to the largest of events and venues. ​

  • SUPPORTING THE LGBTQIA+ COMMUNITY


    A percentage of our profits go back to supporting the LGBTQIA+ Community.

    With every purchase of Pride water a percentage of sales will go back to supporting the LGBTQIA+ and greater community through our affiliate network.

    LEARN MORE

SUPPORTING THE LGBTQIA+ COMMUNITY


A percentage of our profits go back to supporting the LGBTQIA+ and greater Community.

With every purchase of Pride water a percentage of sales will go back to supporting the LGBTQIA+ and greater community through our affiliate network.

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